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本书根据高校学生的学习特点和语言学习规律，结合航空服务人员岗位需求进行内容的选取和编排，涵盖航空地面服务和空中乘务服务常规情境，让学生能够全面系统地掌握并运用语言知识和服务技巧等。
- 版权信息
- 目录
- 内容简介
- 前言
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Unit 1 Ticket Service
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Situation 1: Booking a Ticket订票
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Situation 2: Confirming the Reservation确认预订
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Situation 3: Rescheduling the Flight变更航班
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Situation 4: Refunding the Ticket退票
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Unit 2 Check-in Service
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Situation 1: Passenger Check-in (No Baggage) 办理登机手续(无行李托运)
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Situation 2: Passenger Check-in (Excess Baggage) 办理登机手续 (行李超重)
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Situation 3: Baggage Check-in行李托运
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Situation 4: Baggage Check-in( Fragile Baggage) 行李托运(易碎行李)
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Situation 5: Baggage Check-in( Pooled Baggage) 行李托运(合并计算行李)
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Situation 6: Animals Check-in宠物托运
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Situation 7: Service for Special Passengers — Unaccompanied minors特殊旅客服务——无成人陪伴儿童
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Situation 8: Service for Special Passengers — VIP特殊旅客服务——贵宾
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Unit 3 Security Check
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Situation 1: Checking the Personal Items对随身物品进行安检
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Situation 2: The X-ray Machine Checks the Personal Items X光机检查
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Situation 3: Further Check of Bag开箱包检查
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Situation 4: Checking with Hand Detector手持探测器检查
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Situation 5: Manual Search (Physical Search) 手工检查
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Situation 6: Special Circumstances特殊情境
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Unit 4 In the Cabin
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Situation 1: Boarding — Welcome the Passenger Aboard登机——迎接旅客
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Situation 2: Boarding — Seat and Baggage登机——座位与行李
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Situation 3: About Flying — Pre-take off Checking关于飞行——起飞前检查
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Situation 4: About Flying — the Departure time关于飞行——起飞时间
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Situation 5: In-flight Service — Meal Service飞行中的服务——餐饮服务
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Situation 6: In-flight Service — Helping a Sick Passenger飞行中的服务——帮助生病的乘客
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Situation 7: Landing — Saying Farewell降落——道别
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Unit 5 Associated Examinations in Airport
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Situation 1: Immigration入境
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Situation 2: Customs(1) 海关(1)
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Situation 3: Customs(2) 海关(2)
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Situation 4: Quarantine Inspection of China Sector at the airport机场检验检疫
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Unit 6 Flight Irregularity
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Situation l: A Delayed Flight航班延误
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Situation 2: Delayed Due to the Weather航班由于天气原因延误
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Situation 3: Rerouting Passenger变更航线
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Situation 4: Flight Cancellation航班取消
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Situation 5: Overbooking航班超售
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Unit 7 Having Meals and Shopping in the Airport
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Situation 1: At the Souvenir Shop在纪念品店
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Situation 2: At the Restaurant在餐厅
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Situation 3: At the Shoe Shop在鞋店
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Situation 4: At the Coffee Shop在咖啡店
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Unit 8 Other Services
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Situation 1: Claiming the Luggage (1) 提取行李(1)
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Situation 2: Claiming Luggage (2) 提取行李(2)
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Situation 3: Claiming the Oversized Luggage提取超大行李
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Situation 4: Claiming Misloading Luggage提取行李——行李装错
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Situation 5: Baggage Not Found无法找到行李
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Situation 6: Found and Lost (1) 失物招领(1)
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Situation 7: Found and Lost (2) 失物招领(2)
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Situation 8: Airport Tax Refund (1) 机场退税(1)
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Situation 9: Airport Tax Refund (2) 机场退税(2)
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Situation 10: Airport Tax Refund (3) 机场退税(3)
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Situation 11: Airport Tax Refund (4) 机场退税(4)
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APPENDIX
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Appendix 1 机场常见图标
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Appendix 2 机场主要设施与服务英语
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Appendix 3 机上常见英文标识
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Appendix 4 机上常见用品英语
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- 参考文献
- 出版地 ： 中國大陸
- 語言 ： 簡體中文
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