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Harnessing Complexity for Better Outcomes in Public and Non-profit Services

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出版日期
2023/02/23
閱讀格式
EPUB
書籍分類
學科分類
ISBN
9781447364122

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ePDF and ePUB available Open Access under CC-BY-NC-ND licence. How can public services and social interventions create and sustain good outcomes for the populations they serve? Building on research in public health, social epidemiology and the social determinants of health, this book presents complexity theory as an alternative basis for an outcome-oriented public management praxis. It takes a critical approach towards New Public Management and provides new conceptual inroads for reappraising public management in theory and practice. It advances two practical approaches: Human Learning Systems (a model for public service reform) and Learning Partnerships (a model for research and academic engagement in complex settings). With up-to-date and extensive discussions on public service reform, this book provides practical and action-oriented guidance for a radical change of course in management and governance.
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Table of Contents
  • List of Figures and Tables
  • About the Authors
  • Acknowledgements
  • Preface
  • One Introduction
  • Two Rationalism: a failed logic for public service reform?
    • The outcomes imperative in public service reform
      • Outcomes and new public management
    • Outcomes and governance
    • The Rationalist Theory of Outcome Creation
      • Economic rationalism
      • Technocratic rationalism
    • The Rationalist Theory: fit for a complex world?
      • The measurement problem
      • The attribution problem
      • The incentive problem
      • The control problem
    • Assessing the feasibility of the Rationalist Theory of Outcome Creation
    • Summary
  • Three The Complexity Theory of Outcome Creation
    • Outcomes as emergent properties of complex systems
      • Compositional complexity
      • Experiential complexity
      • Dynamic complexity
      • Governance complexity
      • A general complexity perspective on outcome creation
    • Summary: contrasting theories of outcome creation
  • Four Complexity as a service reform trajectory: dynamic capabilities for better public service outcomes
    • Complexity as a public administration problem
    • Toward complexity-capable public services?
      • Stewardship capability
      • Coordinative capability
      • Adaptive capability
    • Summary
  • Five Human Learning Systems: a new trajectory in public service reform?
    • Origins of HLS and basic theoretical components
    • The case study approach to telling HLS stories
    • Case studies
      • Human stories as a lens for understanding value
      • Learning as strategic intent
      • Investment in systemic relationships and learning to produce outcomes
      • The ‘central cluster’
    • Summary
  • Six Learning partnerships: relevant research for a complex world
    • Roots of a learning partner methodology
    • Our approach to learning partnerships
    • Supporting dynamic capabilities through learning partnership
      • Stewardship capability
      • Coordinative capability
      • Adaptive capability
    • Conclusion
  • Seven Harnessing complexity for better social outcomes: a reform and research agenda
    • The accountability question
    • The assurance question
    • The unintended consequences question
    • The pragmatism question
    • The research question
  • Appendix
  • References
  • Index

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