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Co-creation in Public Services for Innovation and Social Justice
Available Open Access digitally under CC-BY-NC-ND licence. This book examines the idea and practice of co-creation in public services. Informed by practical action, lived experience and research from 10 countries across Europe, including the UK, it shines new light on the theory and reality of co-creation by conceptualising it in terms of human rights, social justice and social innovation. Focusing on human dimensions, the book presents real life examples in public services as diverse as social care, health, work activation, housing and criminal justice. It also highlights the ways digital technologies can accelerate or hinder co-creation. The book confronts a paradox at the heart of co-creation: standardisation and inflexibility in planning and resourcing, or ‘concrete-ness’, counters the ‘elasticity’ required to sustain co-creation in complex contexts.
- Cover
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- List of Figures and Tables
- Notes on contributors
- Acknowledgements
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1 Introduction: Co-creation and the ‘sandcastle’ problem
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Introduction
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Co-creation
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Social justice, assets and capability
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Social innovation
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Digital technologies and digital social innovation
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The Co-creation of Service Innovation in Europe project and pilots
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Book structure
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References
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2 Understanding co-creation: strengths and capabilities
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Introduction
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Co-creation and co-production defined
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Developing a distinctive theory of co-creation in public services: public service logic and value co-creation
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Co-creation and strengths-based working
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What is the balance between individual and social value in co-creation?
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Capabilities
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Human needs and the good life
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Navigational agency
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What individual, organisational and system-level conditions are required to support co-created, strengths-based services?
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One-to-one work
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Organisational context
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Public service ecosystem context
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Conclusion
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Note
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References
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3 Co-creation as a driver of social innovation and public service reform?
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Introduction
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Co-creation in policy
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Social innovation
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The need for social innovation
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Social investment
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Traditions of social innovation
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Examples of social innovation from CoSIE pilots
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Conclusion
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Note
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References
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4 Co-creating capacity? Empowerment and learning for front-line workers and organisations
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Introduction
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The shifting roles of managers and professionals
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Engaging first-line managers in cultural change: evidence from Sweden
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Co-creating an app for the prevention of childhood obesity: evidence from Italy
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Conclusion
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References
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5 Co-creating with marginalised young people: social media and social hackathons
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Introduction
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Social hackathons and encountering training
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The social hackathon in practice
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The encountering training
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Social media for co-creation
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Social media utilisation in practice
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Conclusion
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References
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6 Digital technology, stigmatised citizens and unfulfilled promises
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Introduction
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Criminal justice, innovation and digital technology
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Data collection
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Pilot implementation and results
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Co-creating probation services
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Developing a mobile app for probation
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The perils of social media
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Conclusion
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References
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7 Connecting citizens and services through the power of storytelling
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Introduction
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Storytelling with a social agenda
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Through the practitioner’s lens
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Community Reporting and the Co-creation of Service Innovation in Europe
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Key learning from the pilots
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A space to reflect meets challenges from existing norms: applying Community Reporting in the Co-Crea-Te pilot (Spain)
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Changing the agenda meets scepticism to new methods: applying Community Reporting in the redesigning social services (the Netherlands)
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A sense of identity meets the digital divide: applying Community Reporting in the ProPoLab pilot (Poland)
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Conclusion
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References
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8 Co-governance and co-management as preliminary conditions for social justice in co-creation
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Introduction
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Reducing childhood obesity in Reggio Emilia, Italy
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Social justice as inclusion and participation
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Research methodology for the Italian pilot
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Analysis of the Italian pilot
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The territorial context as an enabler of co-creation
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Co-governance: the constitution of the Steering and Consulting Committee
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Co-management of the service by the constituted groups
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Co-creation as a way to implement social justice: strength and weaknesses of a pilot project
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References
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9 Evaluation and the evidence base for co-creation
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Introduction
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The current evidence base for co-creation
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Evaluation in Co-creation of Service Innovation in Europe
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A strategy for evaluating co-creation
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The limitations of ‘traditional’ counterfactual impact evaluations
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Impact evaluation with small cohorts
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What might an evaluation strategy for co-creation look like?
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Evaluation lessons from Co-creation of Service Innovation in Europe
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References
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10 Living Labs for innovating relationships: the CoSMoS tool
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Introduction
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Living Labs in the context of the Co-creation of Service Innovation in Europe project
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Developing and applying the CoSMoS tool in the Co-creation of Service Innovation in Europe social innovation pilots
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Starting up: developing an initial model through co-creation
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Next steps: developing the Living Lab models
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Identifying the intention of the social innovation pilot
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Model of governance and moral ordering
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Innovation conversation analysis model
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Co-creation of service model
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Case in point: the Hungarian pilot
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Case in point: CoSMoS in the Greek test site
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Conclusion
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References
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11 Moving towards relational services: the role of digital service environments and platforms?
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Introduction
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Services and information and communications technology systems
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A digital government maturity model
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Towards a theory of service – conceptualising the relational
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The service life-cycle
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Service development and delivery platforms
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Conclusion
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References
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12 Conclusions: Moving beyond building sandcastles … long-term sociotechnical infrastructure for social justice
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Introduction
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Co-creation: not as new as we think?
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Learning from co-creating?
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An emerging need for investing in a relational approach?
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Towards concreteness AND elasticity?
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Final reflections
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References
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- Index
- 出版地 ： 英國
- 語言 ： 英文
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